All orders are sent out from the UK by Royal Mail postal Service.

Average Delivery Time

UK : 2 - 3 working days
USA: 6 - 10 working days
Everywhere Else: 3 – 10 working days

Overseas Customers/ Customs Charges

Please note that Pamper Haven will not be held responsible for any customs or import costs incurred on the goods ordered, these are to be paid by the customer. The customer is also totally responsible for checking that the products ordered are acceptable and legal for import to the country they’re ordering from.

Late & Missing Deliveries

If you do not receive your order within the specified period of time, please let us know and we will investigate the matter. However, although we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by postal service.

If your parcel is missing / lost we will replace the order subject to the timescale designated by the delivery service we use. With Royal Mail it is after 15 days for deliveries within the UK and 24 days for European and USA deliveries.


Undelivered Parcels

If your order is returned to us due to the following reasons; incorrect delivery address, failed attempt for redelivery, or failure to pick up your package from the postal/courier service depot we will not be responsible for the cost of re- sending the package back to you. Please make sure you provide us with the right delivery address and/or make every attempt to collect your delivery from the depot in reasonable time.

It is the responsibility of the buyer to provide the correct address for their order to be shipped to. No refund or replacement will be issued if the order is sent to a wrong address provided by yhe buyer.

Order Cancellation

As a customer, you have the right to cancel your order before it is dispatched and we will fully refund your money. If your order has already been dispatched and delivered to you, you must return it to us unused and its original state within 10 working days starting from the day you receive the order.

In the case of custom orders, we will cancel your order and fully refund your money if the product hasn't been made up. Otherwise, we are unable to make any refund and your order will be dispatched to you.

Damaged or Faulty Items

Damages and faults must be reported to us within 2 working days of receipt of your order. We will require you to email us photographic evidence of the damaged or faulty goods before any replacements are sent asap. Please contact us by sending a convo through Etsy before returning any order.

Quality Assurance

Due to the handmade nature of our products, there might occasionally be a slight difference in each item/batch, this will not affect the quality which will always be of the highest